Return & Exchange Policy
Friskers.in's Return and Exchange Policy
Friskers.in's returns and exchange policy gives you an option to return or exchange items purchased on Friskers.in for any reason within the specified return/exchange period Which is 15 Days. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. To place a return you can simply go to friskers.in, Login to your account and click the return button.
There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service.
Self-Ship: If we don't offer a pick up at your location. In such cases, the customer need to pack the product and ship it to our address.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a refund within 15 Working Days for the return amount into the refund mode selected at the time of initiating the return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and another delivery boy will pick the old item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy, you can call our customer care and place an exchange request or place an exchange request from the website by logging into your account.
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
Friskers.in will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Friskers.in would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend that you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
You can create exchange for products purchased from Friskers.in within the specified return/exchange with 15 Days of the Order getting delivered by logging into your account under “My Orders” section of Website/M-site.
Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with the tags intact.
Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
At any time, you can track the status of your exchange requests under “My Orders” of Website/M-site.
No Questions Asked Returns
Once you create a return via App / Desktop as per the returns policy, Friskers.in will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
What is Friskers.in's Cancellation Policy?
You can cancel an order until it has not been packed in our Warehouse on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made